cronometer
Customer Support Associate
Revelstoke, British Columbia · Junior · Full-time
Sponsorship not specifiedDetected 11 days ago
GitCustomer SupportZendeskResearchCommunicationCollaborationProblem Solving
About the role
- Are you curious, compassionate, and excited to help people?
- Cronometer is a nutrition tracking app used by millions of people around the world.
- This isn't your typical call-centre role.
Responsibilities
- Deliver friendly, clear, and accurate support to users by email through Zendesk.
- Reproduce and document suspected bugs using team guidance, templates, and internal processes.
- Help maintain support resources and help content, flag recurring pain points, and as you grow, contribute ideas that improve our workflows.
- Are tech-savvy and eager to learn tools like Zendesk, Slack, GitHub, and AI-enabled support tools.
- Customer Support Associate
- Customer Support Team
- Cronometer is looking for a full-time Customer Support Associate to join our team in Revelstoke, BC.
- This is an entry-level role, ideal for someone earlier in their support career who is excited to learn, grow, and develop toward more independent ownership over time.
- We pride ourselves not only on our science-backed data, but on offering thoughtful, human, and helpful support to the people using our product every day.
Nice to have
- Familiarity with Cronometer, nutrition tracking tools, SaaS products, or mobile apps.
- Experience writing help content, documentation, or customer-facing instructions.
- Company mobile phone & phone plan
- Professional development opportunities
- A mountain-town office filled with people who love nutrition, tech and the outdoors
Compensation
- $48,500-$50,500 CAD/year
Benefits
- $48,500-$50,500 CAD/year + employee bonus program
- Comprehensive health & dental benefits
- Employee Stock Option Plan
- 3 weeks paid time off, plus flexible schedule and WFH days
- Fitness device rebate
Company info
- Work well independently but enjoy being part of a collaborative and supportive team, and are open to feedback and coaching.
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This listing is sourced directly from cronometer's careers page and normalized into a canonical job model.