Suvoda
Software Support Specialist
Conshohocken, Pennsylvania; Portland, Oregon
Sponsorship not specifiedDetected 23 days ago
ComplianceCustomer SupportCommunication
About the role
- Suvoda is seeking a tech-savvy, team player who thrives in a fast-paced environment to join our team.
- Our ideal candidate is an analytical thinker who is motivated by helping others resolve complex, system-related issues.
- Additionally, our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time.
Responsibilities
- Provide support to system users in multiple countries via the telephone and email
- Clearly document all communication with system users
- Collaborate with cross-functional teams in identifying and providing solutions for system users
- Manage multiple requests with competing priorities and reprioritize as needed
- Conceptualize and drive best practices in Customer Care
- Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
Requirements
- Ability to identify and solve problems in an efficient and effective manner
- Ability to work independently with little to no supervision
- Ability to take initiative to use resources to investigate issues and present solutions
- Perform other related duties as required
Nice to have
- Bachelor's Degree preferred
Skills
- Services Support
This listing is sourced directly from Suvoda's careers page and normalized into a canonical job model.