New Relic

New Relic

Desktop Support Technician

San Francisco, California, USA · Senior

No sponsorship$43k-$54kDetected 1 day ago
JavaScriptPythonBashCustomer SupportLeadershipCommunicationProblem SolvingCritical Thinking

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • We value a strong team dynamic, and we encourage both independent and collaborative working styles.
  • This is a mainly office based role, which means you will work out of our San Francisco office a minimum of three days per week (Mon/Tue/Wed).
  • This position is to be filled as soon as possible. #LI-MM4 #remote The pay range below represents a reasonable estimate of hourly pay for the listed position.

Responsibilities

  • In this role, you will provide front-end and back-end support in our primarily Mac environment.
  • Respond to internal support inquiries in person, via Slack, email
  • Provide event & meeting support via Google Meet
  • Maintain a high level of service and support using JSM ticketing system
  • Collaborate with external partners like Security and Facilities
  • Apple Certified Support Professional (ACSP) certification

Requirements

  • 5+ years of experience supporting Mac hardware
  • Familiarity with JAMF Pro and The ideal candidate will possess exceptional leadership abilities, a high level of technical expertise, and excellent English communication skills.

Compensation

  • This position is to be filled as soon as possible. #LI-MM4 #remote The pay range below represents a reasonable estimate of hourly pay for the listed position.

Benefits

  • Exhibit passion and motivation for new technology and learning
  • Bonus points if you have

Company info

  • We are a global team of innovators and pioneers dedicated to shaping the future of observability.
  • As we continue to expand our global footprint, we're looking for passionate people to join our mission.
  • We are looking for a creative problem solver with a strong work ethic.

Visa & Work Authorization

  • Please note that visa sponsorship is not available for this position.
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This listing is sourced directly from New Relic's careers page and normalized into a canonical job model.