The RealReal
Customer Experience Specialist (Sales Associate) - Greenwich
Greenwich, CT · Junior · Part-time
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About the role
- As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion.
- You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
Responsibilities
- The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services.
- Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
- Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
- Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
- Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
- Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.
Requirements
- 1+ years retail experience in a customer or business-facing position
- A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
- ability to balance competing priorities without showing stress or frustration
- Ability to excel in a dynamic, fast paced environment
- Proficiency with Google Suite and Salesforce
- Experience using Mac iOS operating system
Nice to have
- Preferred Requirements
Compensation
- Compensation, Benefits, + Perks
Benefits
- $750/month bonus (at target)
- Employee Stock Purchase Plan
- Paid Parental Leave
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Find out more about our Benefits here.
- $375/month bonus (at target)
- 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Mission-Driven Education: Serve as an expert on The RealReal's circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
- Medical, Dental, Vision & Commuter Benefits (applicable locations)
Company info
- Dedication to delivering an elevated experience to both customers and employees
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status
This listing is sourced directly from The RealReal's careers page and normalized into a canonical job model.