Agile Defense
Helpdesk Analyst
Quantico, VA · Contract
No sponsorshipDetected 48 days ago
Customer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- This role involves managing incidents, problems, and service requests, collaborating with users and IT teams for both unclassified and classified equipment.
- Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure.
- Working Conditions - Environmental Conditions: General office environment.
Responsibilities
- Possible off-hours work to support releases and outages.
- That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Requirements
- Occasionally required to stand
- frequently required to walk and sit.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
Company info
- Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental.
- Our culture is alive and evolving, but it always stays true to its roots.
- We call it the 6Hs, the values that define our culture and guide everything we do.
- About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions.
Equal opportunity
- Employer/Protected Veterans/Individuals with Disabilities
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This listing is sourced directly from Agile Defense's careers page and normalized into a canonical job model.