Stord
Director, M&A Operations
Remote, United States · Director
Sponsorship not specifiedDetected 31 days ago
SalesforceM&ALogisticsPerformance ManagementCadenceLeadershipPublic Speaking
About the role
- Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.
- Stord is rapidly growing and is on track to double our revenue in the next 18 months.
- Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Responsibilities
- This role will own a multi-site portfolio from day one, with direct exposure to every acquisition as deals close and operations come online.
- The VP of M&A Operations is a direct reporting relationship, providing clear decision rights, rapid escalation paths, and executive support for capital allocation, headcount, and operational transformation decisions.
- Own the operational P&L across all acquired sites, with full accountability for revenue performance, gross margin, labor cost, and operating expense.
- Manage Site General Managers across the acquired portfolio, setting clear performance expectations, running regular operating reviews, and making personnel decisions to ensure leadership alignment with Stord standards.
- Own the weekly M&A operating review, presenting fulfillment KPIs (UPH, OPH, OTIF, labor efficiency), SLA performance, P&L variance, milestone progress, and key escalations to the VP and cross-functional stakeholders.
- Drive synergy realization across the portfolio by tracking initiative-level progress against deal models, identifying gaps early, and leading structured recovery plans when performance deviates from target.
- Maintain SLA and service performance across all acquired sites, including on-time shipment rates, order accuracy, exception rates, and overall fulfillment reliability at the portfolio level.
- Lead rollout of the Stord WMS across acquired sites, coordinating with Product and Engineering on implementation sequencing, training, and hypercare support to ensure seamless cutover without customer disruption.
- Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
- With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty.
Requirements
- 7+ years of experience in fulfillment, 3PL, or logistics operations, including 3+ years managing multi-site teams with direct site leadership responsibility
- Proven P&L ownership in a fulfillment or distribution environment, with a track record of improving labor productivity, controlling costs, and delivering to financial plans
- Experience leading post-acquisition integration or operational turnarounds, taking inherited operations from acquisition to target performance within defined timelines
- experience operating in environments where processes and playbooks are built in real time
- Identify and escalate required investments in capital, headcount, or systems needed to stabilize or scale acquired operations, supported by clear business cases and ROI timelines.
Nice to have
- Experience leading WMS implementation or migration in live fulfillment environments with minimal disruption to customer operations
- Familiarity with modern WMS platforms used in mid-market or enterprise fulfillment networks
- Experience in PE-backed, VC-backed, or high-growth environments with constrained resources and high execution velocity
- Exposure to roll-up or acquisition-heavy operating models, including diligence through first-90-days integration execution
- Existing network in 3PL, e-commerce fulfillment, or logistics ecosystems (carriers, labor providers, fulfillment tech vendors)
Compensation
- Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Benefits
- Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.
Company info
- Build a high-performance culture across the acquired portfolio by developing Site GM capability, reinforcing accountability standards, and establishing consistent operating discipline across diverse legacy environments.
- To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
This listing is sourced directly from Stord's careers page and normalized into a canonical job model.