Definitive Healthcare

Definitive Healthcare

Customer Success Manager

Framingham, MA · Mid

Sponsorship not specified$65k-$123kDetected 127 days ago
Project ManagementSalesAccount ManagementBusiness DevelopmentCustomer SuccessCustomer SupportResearchCommunication

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our expansion has created the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team.
  • If you would like to work at a fast-paced company that is experiencing high growth, keep reading!
  • The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book.

Responsibilities

  • Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs
  • Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience
  • Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product
  • Effectively identify at risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals
  • Experience working in customer support for a technical product
  • We foster a collaborative, inclusive culture where diverse perspectives drive innovation.

Compensation

  • The salary range for this position is $65,000 - $123,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role.

Benefits

  • Definitive Healthcare:
  • DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare.
  • Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

Company info

  • "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
  • Business Development Manager
  • Employees are treated very well."
  • "I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
  • If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
  • If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
  • Definitive Hiring Philosophy
  • Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates.
  • Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status.
  • If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
  • Your privacy is important to us.
  • "Great team.
  • Amazing growth.
  • Research Analyst
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This listing is sourced directly from Definitive Healthcare's careers page and normalized into a canonical job model.