Gainsight

People Specialist II

USA - AL - Remote · Mid · Full-time

Sponsorship not specified$60k-$70kDetected 8 days ago

Agentic AILogisticsCustomer SuccessCustomer SupportZendeskCommunicationCollaborationProblem SolvingMentoringPublic Speaking

About the role

We're looking for a full-time People Specialist to join our People team reporting to the Director, Center of Excellence.
This role is a remote role based in USA.
The ideal candidate brings strong skills in people operations, employee experience program management, and service-oriented problem-solving.

Manage the Zendesk service desk queue, ensuring requests are addressed accurately and within established service levels.
Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.
Partner closely with People Strategy Partners to provide operational support and ensure a seamless teammate experience.
Maintain accurate employee records, process documentation, and People Operations resources.
Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.
Develop and maintain onboarding resources, playbooks, checklists, and self-service materials.
Partner with IT, Finance, Hiring Managers, and People Strategy Partners to ensure a seamless onboarding experience.
Partner with local office contacts, building management, and vendors to support workplace needs and resolve issues as they arise.
Manage workplace vendors, contracts, renewals, and related budgets.
Partner with IT and hiring teams to ensure teammates have the workspace access, equipment, and resources needed for a successful first day.

4-6 years of experience in People Operations, HR Operations, Employee Experience, Workplace Experience, or a related field.
Experience managing vendors, budgets, workplace operations, or office-related programs.
Proactive problem-solving skills with the ability to anticipate needs and take action independently.
Experience working cross-functionally with People teams, IT, Finance, and business leaders.

In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight's equity program.
Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
Support initiatives such as Gainsight Gives, CSR activities, wellness programs, and cultural celebrations.
More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers.

We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Learn more here https://www.gainsight.com/company/.
At Gainsight, we believe great work happens when teammates feel fully supported.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.

We're committed to creating an inclusive, fair, and transparent hiring process.
As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

This listing is sourced directly from Gainsight's careers page and normalized into a canonical job model.