The Nuclear Company
IT Support Specialist
Washington, DC
Sponsorship not specified$81k-$98kDetected 9 days ago
CybersecurityAccount ManagementZendeskTCP/IPDNSVPNUnityLeadershipCommunicationCollaborationProblem Solving
About the role
- The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems.
- This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.
Responsibilities
- Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Manage user accounts, permissions, and access in Active Directory or similar systems.
- Perform routine system updates, patches, and security checks.
- Document issues and solutions in the knowledge base for future reference.
Requirements
- Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
- Experience with Active Directory for user account management and group policies.
Compensation
- Competitive compensation packages
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This listing is sourced directly from The Nuclear Company's careers page and normalized into a canonical job model.