Morgan Lewis

Technology Support Analyst

San Francisco, California · Contract

Sponsorship not specified$82k-$131kDetected 30 days ago

ComplianceCommunicationProblem SolvingMentoringMicrosoft Office

About the role

This position will reside in the San Francisco office and will work a daily, in office, schedule of 8:00 am - 4:30 pm PT.
The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications.
Provide Level 2 support for practice-group-specific hardware and software.
Perform software installations and upgrades.
Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades.
Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated.

Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required.
Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
Associate's degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience.
Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.
To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system. Microsoft Office Certification and/or A+ Certification are preferred.

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.
Microsoft Office Certification and/or A+ Certification are preferred.

$81,640.00 - $130,585.00.
The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Additionally, salary or hourly wages may be only part of the total compensation package.
The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.

Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

m all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, v

This listing is sourced directly from Morgan Lewis's careers page and normalized into a canonical job model.