LendingClub
Sr Product Manager - Operations
San Francisco, CA · Senior
Sponsorship not specified$175k-$205kDetected 9 days ago
A/B TestingProduct ManagementProduct StrategyHRISResearchLeadershipCommunicationCollaboration
About the role
- Happen Bank is looking for a Sr Product Manager to shape the future of our Operations and Contact Center platforms.
Responsibilities
- Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction
- Validate solutions using research, prototyping, data, and experimentation
- Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability
Requirements
- 8+ years of product management experience
- bachelor's degree in a related field
- Proven track record improving operational efficiency, service quality, or customer outcomes through product innovation
- Experience leading product discovery, validating opportunities through research and experimentation, and using data to inform decisions
- Excellent written and verbal communication skills with the ability to clearly articulate strategy, priorities, and tradeoffs
- You have hands-on experience using AI tools to accelerate your work and improve output quality.
Compensation
- The target base salary range for this position is 175,000-205,000.
- The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location.
- Base salary is just one part of Happen Bank's Total Rewards package.
- You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
Benefits
- You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
- Product Vision & Strategy
- Help define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools
- Foster a learning driven culture where teams iterate quickly and stop work that is not delivering impact
- Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health
- We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool.
Company info
- We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
- We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job
Equal opportunity
- If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.
- equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace.
Visa & Work Authorization
- You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews.
- We will not discriminate against you if you choose to opt out.
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This listing is sourced directly from LendingClub's careers page and normalized into a canonical job model.