Alston
Guest Services Specialist
Atlanta
Sponsorship not specifiedDetected 15 days ago
ExpressData AnalysisHRISCustomer SupportCommunicationCollaboration
About the role
- Our company culture has earned us one of the "100 Best Companies to Work For" for 27 consecutive years.
- This honor, along with many others, highlights our commitment to innovation and professional development.
- At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion.
Responsibilities
- Under direction of the Guest Services Manager, efficiently manage and coordinate all services related to visitor experience, firm business calls, reservation management, Atlanta Daily Vitals and Red Carpet Service by being professional, caring, resourceful and motivated.
- A Guest Services Specialist is a good steward of the Firm's TOP ECHELON service culture which the Firm relies on to deliver world class service to our clients, guests, business partners, attorneys, and administrative staff.
- Deliver responsive, personalized telephone service for all business calls, providing information about the Firm and its practice areas as needed.
- Maintain a client-ready reception area.
- Provide overtime support as needed, sometimes on short notice.
- Creates a positive first impression as the initial point of contact for the ATL office, embodying a polished, professional presence in alignment with firm policy.
- Perform other duties as assigned.
Requirements
- Intermediate knowledge of Microsoft suite, event/space management systems (preference given to candidates with experience using Korbyt) and field-based data entry systems
- Ability to organize work in a manner that facilitates timely and efficient completion of tasks
- Ability to learn and adapt quickly to changing situations with minimal planning/information
- Ability to resolve issues quickly and efficiently
Skills
- Strong command of the English language, both verbal and written. Additional languages are a plus
- Ability to effectively utilize verbal and written communication
- Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others
- Ability to share ideas, feedback, and opinions in a constructive and professional manner
- Ability to listen and be open to learning from other people's advice and observations
- Promote a positive attitude about the Firm, your work responsibilities, and the competencies of our department
- Understand and execute Firm Guest Services Specialist Service Standards outlined on the ABNet Private Site
- Frequent, repetitive use of hands, wrists, and fingers
- Ability to stand, walk, stoop, kneel, crouch, climb, push, pull, and lift as required throughout the workday
- Ability to communicate effectively through spoken word to express or exchange information
- Ability to clearly convey detailed or important verbal instructions to others
Benefits
- Coordinate with First Responders and Firm Medical Response Team for emergencies.
Company info
- As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement.
- An Alston & Bird Guest Services Specialist is proactive in anticipating clients' needs and responds promptly to the requests of customers by aligning services to the customers' needs and schedules.
Equal opportunity
- Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law.
- Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
- The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.
- Professional business references and a background screening will be required for all final applicants selected for a position.
This listing is sourced directly from Alston's careers page and normalized into a canonical job model.