Dynamic Lifecycle Innovations

Dynamic Lifecycle Innovations

Customer Experience Partner

Onalaska, WI

Sponsorship not specified$63k-$80kDetected 27 days ago
Project ManagementSalesforceCRMSalesAccount ManagementAccountingExcelQuickBooksLogisticsERPCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

  • As a Certified Great Place to Work® since 2017, we've built a team culture that's rewarding, engaging, and FUN!
  • It's how we ensure the best mutual fit, not just for what you can do, but for how you'll thrive here long-term.

Responsibilities

  • Learn, grow, and lead at an enterprise level
  • Deliver exceptional customer service by managing customer communication, scheduling updates, billing questions, settlement data, service issues, and reporting needs.
  • Build, maintain, and expand customer relationships by supporting account transitions, monitoring service expectations, and identifying opportunities for additional service solutions.
  • Partner closely with logistics, accounting, operations, compliance, sales, and account management to resolve issues and create a smooth customer experience.
  • Develop and present customer business reviews, including reporting on profitability, shipment status, service utilization, and contract renewal opportunities.
  • Support Dynamic's customer experience strategy by identifying process improvements and helping internal teams maintain high service standards.
  • Establish, evaluate, and manage domestic and international ITAD service partners to support customer needs, compliance expectations, efficiency, and profitability.

Requirements

  • Associate degree in Business, Business Management, Marketing, Sales, or a related field.

Nice to have

  • Bachelor's degree in Business or a related field.
  • Strong understanding of customer service best practices, ERP systems, customer reporting, environmental compliance, data security compliance, and basic accounting or financial concepts.
  • Intermediate to advanced computer skills, including Microsoft Office Suite, with an emphasis on Excel and PowerPoint.
  • Experience with Salesforce or another CRM, QuickBooks, ISO certifications, compliance standards, IT/electronics industry knowledge, B2B sales, project management, or process writing.
  • ❤️ Who You Are (Heart)
  • You're a relationship builder who takes pride in delivering an exceptional customer experience.
  • You're proactive, organized, and energized by solving problems before they become bigger issues.
  • You thrive in a fast-paced environment, communicate with professionalism and care, and bring a high level of emotional intelligence to every interaction.

Skills

  • 💼 Briefcase - your experiences, skills, and results from past roles

Compensation

  • $63,000 - $80,000 annually
  • 401(k) with company match
  • 🌍 Your Purpose
  • As the Customer Experience Partner, you'll serve as a trusted relationship owner for some of Dynamic's largest and most influential customer accounts.
  • You'll deliver world-class service by understanding each customer's needs, anticipating what's next, and ensuring their experience with Dynamic is responsive, seamless, and value-driven.
  • You'll act as a key connection point between customers and Dynamic's internal teams, balancing customer needs with business goals while driving smart, service-focused decisions.

Benefits

  • Comprehensive health benefits starting the first of the month following hire
  • Profit sharing
  • Generous paid time off and paid holidays
  • Additional relevant experience will be considered in lieu of formal education.

Company info

  • Customer Experience Partner
  • At Dynamic Lifecycle Innovations, we give electronics their next best life while protecting our planet and our customers' interests.
  • But don't just take our word for it- see what our Team Members have to say.
  • Certified Great Place to Work® since 2017
  • We live our values-not just talk about them
  • ⚖️ Equal Employment Opportunity
  • Dynamic Lifecycle Innovations is an equal opportunity employer and is committed to providing fair employment opportunities for all based on merit.
  • For positions subject to state contract requirements, we adhere to state affirmative action obligations and take proactive steps to ensure equal opportunity in our hiring practices.
  • We do not discriminate or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.

Visa & Work Authorization

  • or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic
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This listing is sourced directly from Dynamic Lifecycle Innovations's careers page and normalized into a canonical job model.