Albany Med

Pre-Service Representative

1275 Broadway Albany, NY 12204

Sponsorship not specified$46k-$60kDetected 12 days ago

ComplianceCustomer SupportHIPAA

About the role

Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical.
Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.

Maintain courteous and effective interactions with colleagues.
Perform all other duties as needed or directed to meet the needs of the department.
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties.

This requires ability to work in a high-volume, fast paced environment.
The Pre-Service Specialist I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice.
High School Diploma
1 - 2 years winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.

Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Maintain strict adherence to the Albany Medical Center Confidentiality policy.
Incorporate Albany Medical Center Customer Service Standards and demonstrates commitment toward meeting and exceeding the needs of our customers into daily activities.
Comply with all Albany Medical Center Policies.
Participate in and successfully completes Mandatory Education.
Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered.
The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services.

This listing is sourced directly from Albany Med's careers page and normalized into a canonical job model.