Liberis

Customer Operations Executive (French or Spanish speaking)

Atlanta, Georgia, United States

Sponsorship not specifiedDetected 28 days ago

RESTSalesforceCRMCustomer SupportZendeskCollaborationUnderwriting

About the role

The Customer Operations team are a global, multi skilled team under the Global Operations umbrella at Liberis.
We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account.

Be the voice of the customer to the rest of the business by collating and sharing customer feedback. Collaborate with other departments to make the customer journey quick, positive, and frictionless.
Own the customer query and investigation from point of escalation through to resolution.
Provide support to the colleagues in your team for quick customer resolution. Fill in when needed for other in-life teams and colleagues.
You will work closely with other departments to deliver a smooth and pain-free customer experience.
You want to support on additional projects which will support your development.
You want to grow within Liberis, with an opportunity to develop and evolve this role further.
Working together in person helps us move faster, collaborate better, and build a great Liberis culture.
Collaborate with other departments to make the customer journey quick, positive, and frictionless.
Use your bilingual skills to assist customers who require support in their respective languages.
Perform admin tasks for in-life customers.

Fluency in the Spanish or French languages (in addition to English) is essential.
You have previous experience or an interest in a career in FinTech.
However, you also enjoy the daily rush of unexpected new tasks and can adapt quickly.
You have strong analytical skills, and are comfortable working with numerical data to assist you with customer queries.
The role is essential to the ongoing expansion of our Customer Operations function, and working under the Global Operations function will provide endless opportunities for cross-functional collaboration and development.

Work as part of a close-knit team with a shared vision of doing right by the customer.

Be the main point of contact for all existing customers by responding promptly and professionally to customer inquiries via inbound calls, emails and live-chat
We are seeking a talented and passionate Customer Operations Executive to join our dynamic team.
The successful candidate will be responsible for acting as the main point of contact for our customers and ensuring that they receive exceptional customer service throughout their journey with our company.
You love talking to customers to find ways to solve problems efficiently and independently.
As this role is crucial to expanding our growing Customer Operations function, we are looking for a real self-starter who wants to make an impact from the get-go.

This listing is sourced directly from Liberis's careers page and normalized into a canonical job model.