DistantJob
Level 1 Support Technician
Kansas City, MO · Junior
Sponsorship not specifiedDetected 15 days ago
Customer SupportDNS
About the role
- No, 'have you tried turning it off and on again?' is not beneath you here - it's literally step one...
- This is an entry-level role with constant client interaction, supporting small to mid-sized businesses and keeping their technology running smoothly.
- Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Responsibilities
- Support Active Directory, DNS, file/folder security, print servers, and certificates.
- Document everything in IT Glue - seriously, everything.
Requirements
- 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously.
- Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue).
- Windows OS experience in Workgroup and Domain environments
- ability to set up PCs and migrate data.
- Working knowledge of Office 365, Adobe, and common Windows apps.
- Familiarity with email management platforms like OpenText (AppRiver).
Nice to have
- Endpoint security and antivirus experience (BitDefender preferred).
Skills
- Don't have experience with the exact software listed below?
Company info
- Virus removal, spam mitigation, and LAN troubleshooting.
- Valid driver's license and current auto insurance - on-site client visits are a shared team responsibility. A company vehicle is provided.
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