FMC Corporation
Associate Director - Digital Enterprise Services
Philadelphia, Pennsylvania · Director
Sponsorship not specifiedDetected 12 days ago
CybersecuritySOC OperationsERPPerformance ManagementLeadershipCommunication
About the role
- Serve as the single accountable owner for the enterprise Service Desk operating model, including vision, roadmap, scope, and value proposition.
- Define and evolve FMC's enterprise help desk strategy aligned to Digital, Security, and business priorities.
- Infrastructure & end‑user computing services
Responsibilities
- Lead enterprise problem management efforts in partnership with Infrastructure, Application, Security, and OT teams.
- Establish the Service Desk as a true Single Point of Contact (SPOC) for Digital support, ensuring consistent intake, triage, escalation, and coordination across domains.
- Security operations support (intake, coordination, and communication)
- Partner with Finance and Digital leadership to ensure services are cost‑effective, scalable, and value‑aligned.
- Own the end‑to‑end Digital Support Experience, including ease of engagement, speed to resolution, quality of communication, and business confidence.
- Ensure support interactions reinforce trust, transparency, and predictability, especially during high‑impact incidents and enterprise outages.
- AI‑assisted support and AIOps‑enabled insights (where applicable)
Requirements
- 8+ years of experience in IT Service Management, Digital Operations, or Technology Service Delivery
- Bachelors Degree or Equivalent Experience
- Experience supporting complex, multi‑domain enterprise environments
Skills
- Innovation for Agriculture.
- Solutions for the Planet.
- Our employees are at the heart of this innovation.
- At FMC, your ideas matter.
- Join us in advancing the future of agriculture.
Benefits
- This role owns the vision, strategy, governance, and performance outcomes of the enterprise Service Desk, ensuring it operates as FMC's trusted, experience led front door for all Digital and OT adjacent support intake.
- Maintain real‑time visibility into service health, operational performance, and systemic risk trends.
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This listing is sourced directly from FMC Corporation's careers page and normalized into a canonical job model.