Access Systems - Operations & Service

IT Support Technician

Waukee, IA · Internship

Sponsorship not specifiedDetected 2 days ago

Customer SupportLeadershipCommunication

About the role

As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision.

Document ticket updates clearly and work with the team to escalate issues when additional support is needed.

IT degree, certification, internship, or hands-on technical experience preferred.

stability, a fast-paced environment, constant learning, and a driven team focused on success.
Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee.
This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment.
Full Benefits Package, including Medical, Dental, and Vision Insurance.
Matching 401(k) Retirement Savings Plan.
Team Events, Holiday Banquets, and Incentive Trips.
Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!

Hands-on training with the opportunity to shadow our current technicians.
Continuous Training Opportunities and Career Advancement.
Company Events, Team Events, Holiday Banquets, and Incentive Trips.
Work through incoming help desk tickets for customers.
Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
Work closely with Technical Account Managers and other team members to support customers and resolve issues.
This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly.
Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey.
What We're Looking For in an IT Support Technician:
At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success.

This listing is sourced directly from Access Systems - Operations & Service's careers page and normalized into a canonical job model.