EMC Insurance Companies
Casualty Claims Quality Assurance Consultant
Remote in US
Work authorization required$86k-$119kDetected 23 days ago
AccountingCustomer SupportEMI/EMCLeadershipCommunicationPublic SpeakingMicrosoft Office
About the role
- The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
- All of our locations are tobacco free including in company vehicles.
Responsibilities
- You'll partner closely with Casualty, Complex, and Specialty teams to review claim files, evaluate performance against best practices and KPIs, and identify opportunities to improve outcomes.
- Through targeted audits and broader claims reviews, you'll uncover trends, provide actionable insights, and help drive accountability and continuous improvement.
- You'll also collaborate with leadership to shape audit standards, support training efforts, and implement process enhancements that elevate claims handling quality.
- Performs targeted audits on specific casualty focus areas with stakeholders
- Documents findings, analyzes trends, and identifies improvement opportunities
- Prepares and delivers audit reports, summaries, and presentations
- Supports implementation of new audit processes and continuous improvement efforts
- Provides insights to drive consistency, accountability, and better claim outcomes
- Conducts claims-wide audits with leadership and QA partners as needed
- Collaborates cross-functionally to ensure audit and project goals are met
Nice to have
- Bachelor's degree, preferably in insurance, finance, accounting, business administration or related field or equivalent relevant experience
- Eight years of commercial lines casualty claim handling experience, including experience with litigated claims or related experience
- Prior audit experience preferred
- Insurance industry designations (e.g. INS, AIC, CPCU) preferred
Skills
- Excellent understanding of the casualty claims function
- Strong understanding of casualty claims handling procedures, principles, standards and best practices
- Strong knowledge of medical and legal terminology and legal aspects of court procedures affecting legal liability
- Ability to audit claim files for consistency
- Strong ability to gather facts, analyze alternatives and recommend solutions
- Excellent organizational and analytical skills
- Excellent customer service and communication skills
- Strong computer skills, including Microsoft Office Suite
- Ability to manage multiple tasks and meet deadlines
Compensation
- The hiring salary range for this position will vary based on geographic location, falling within either of the following:
Company info
- At EMC, we're all about working together to make an impact.
- As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters.
- We strive to be caring leaders, close partners, and responsive experts-always supporting each other to do our best work.
- Your work will directly impact how claims are managed by ensuring consistency, reducing risk, and improving overall results for both the business and its customers.
Visa & Work Authorization
- national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or loc
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This listing is sourced directly from EMC Insurance Companies's careers page and normalized into a canonical job model.