Reltio
Customer Engineer
Austin, TX
Sponsorship not specified$77k-$142kDetected 55 days ago
JavaScriptPythonJavaData StructuresAlgorithmsNoSQLElasticsearchCassandraDynamoDBAWSGCPAzureDevOpsAPI DevelopmentRESTAgentic AISAPCustomer SupportResearchCommunicationProblem Solving
About the role
- They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.
- Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge.
- Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.
Responsibilities
- Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
- Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
- Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
- Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.
Requirements
- Bachelor's degree in Computer Science or equivalent field of study.
- 3+ years of experience with on-premise or cloud Data Unification solutions.
- 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
- 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
- 3+ years of experience with REST APIs and integration tools.
- Experience in data management, master data management, analytics, and big data platforms and technologies.
- Experience in hands-on programming (ex.
- Experience with RESTful API development and debugging, Postman.
- Experience with web UI development with JavaScript frameworks.
- Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.
Nice to have
- MS in computer science or equivalent experience preferred.
- Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.
- We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right.
- Overall Market Range
- Reltio is proud to be an equal opportunity workplace.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Compensation
- At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market.
Benefits
- Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health.
Company info
- Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers' successful use of our products and drive adoption.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Reltio's careers page and normalized into a canonical job model.