Databento
Billing Support Specialist
Salt Lake City, Utah · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($60,000) is below the Level I prevailing wage of $73,008. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $85,509 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Bioengineers and Biomedical Engineers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Salt Lake City-Murray, UT. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- The company provides real-time and historical data across futures, options, and equities through a unified API.
- You'll be the patient, steady voice who walks a customer through a confusing invoice, hops on a call to sort out a billing dispute, and makes sure our enterprise clients are billed correctly and completely.
- You'll also take billing-related busywork off our team's plate so we can focus on growing the business.
Responsibilities
- As the Billing Support Specialist, you will:
- Set up and maintain enterprise account billing using our internal tools: create subscriptions when a deal closes, generate and send invoices, and keep billing details (company name, address, payment method) current in Stripe.
- Own dunning communications (payment reminders, overdue notices) end-to-end.
- Manage billing disputes from intake through resolution, looping in Sales or Finance as needed.
- Support renewals and mid-term upgrades as enterprise contracts grow more complex, coordinating with Sales on pricing and terms.
- Handle Databento's own vendor invoices for data and exchange fees (e.g., paying data providers directly).
- Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
- A meaningful share of our customer support volume is billing-related:
- This role owns that queue end-to-end.
Requirements
- Experience resolving billing disputes, collections, or accounts receivable/payable issues.
- Bachelor's degree.
Nice to have
- Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus).
- Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus.
- Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus.
Compensation
- The base salary range for this role is $60,000–$120,000, benchmarked to Tier 1 locations in each country.
Company info
- Patiently walk customers through billing questions, explaining charges and resolving issues with a calm, personable approach, while using our internal usage dashboards to look up a customer's data requests and identify the source of a discrepancy (e.g., duplicate requests, overages).
- The financial industry is growing at a record pace, but our data providers are still stuck in the past - with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
- Databento is the market data platform for modern finance.
This listing is sourced directly from Databento's careers page and normalized into a canonical job model.