ServiceTitan
Director, Data Science
US Remote · Director
Sponsorship not specifiedDetected 13 days ago
PythonSQLMachine LearningdbtData EngineeringData ScienceLLMsAgentic AIStatisticsForecastingLogisticsRecruitingOnboardingCustomer SuccessLeadership
About the role
- This role has significant latitude to work on and invent new high ROI projects- the only limit is your creativity.
- Be Human With Us: Being human isn't about checking every box on a list.
Responsibilities
- Own the data science and applied AI roadmap for operations-agentic systems, forecasting, lead scoring, voice of the customer aggregation, and decision-support that improve throughput, reliability, and unit economics.
- Build agents and AI workflows that don't just predict but act.
- Own the data science and AI behind post-sales product experiences, including the support agent, onboarding intelligence, and customer success automation-from design through production deployment, evaluation, and quality monitoring.
- Lead, hire, and develop a data science team executing on operational and product-facing work
- Partner with operations, finance, and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities.
- Drive the full lifecycle from problem definition through deployment and monitoring, ensuring systems hold up in production-whether powering an internal forecast, an autonomous workflow, or a live customer interaction.
- Lead, hire, and develop a data science team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality.
- Experience building or owning production AI systems-agents, conversational systems, or autonomous workflows-and the eval, monitoring, and safety practices they demand.
- Proven ability to partner with non-technical executives and translate ambiguous business problems into tractable work.
- You'll partner with operations, finance, product, and engineering leadership to turn complex data into intelligent systems, decisions, and measurable impact-spanning internal operational efficiency and customer-facing AI products like support agents and onboarding.
Nice to have
- Background in B2B SaaS, marketplaces, logistics, or field operations.
- Be Human With Us:
- Being human isn't about checking every box on a list.
- It's about the experiences we have, people we meet, and the perspectives we share.
- So, if you have the skills but are hesitant to apply because of your background, apply anyway.
- We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.
- We're in this together.
- Come be human, with us.
Skills
- AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Compensation
- $263,800 USD - $395,600
- $246,500 USD - $369,700
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Company info
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- At ServiceTitan, we celebrate individuality and uniqueness.
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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.