PetDesk
Sr. Manager, Implementations
United States · Senior
Sponsorship not specified$108k-$124kDetected 8 days ago
Project ManagementSalesforceCustomer SuccessZendeskLeadershipCommunication
About the role
- Onboarding is the highest-leverage moment in a customer's lifecycle - it's when they either get real value fast and stick around, or stall out before they ever see ROI.
- This is a player-coach role, leading a team of Implementation Managers while personally modeling the activity management, proactive communication, and customer-first instincts the team is held to.
- It's also the senior escalation point when implementations get complex or customers get unhappy.
Responsibilities
- Manager, Implementations exists to own that moment through rigor: a relentless focus on the details, the task list, and the timeline that keep dozens of concurrent implementations moving without anything slipping through the cracks.
Requirements
- 5+ years in implementation, onboarding, professional services, or project management
- 2+ years managing people
- Experience leading customer-facing teams and delivering projects on time and on scope
- Bachelor's degree or equivalent practical experience
Nice to have
- Experience in a B2B SaaS or technology environment
- Proficiency with CX Tech stack (e.g., Salesforce, Wrike, Zendesk, ChurnZero)
- Love of animals, pets and experience in vet tech
Compensation
- Flexible Time Off & 12 Paid Annual Holidays
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Company info
- Experience proactively communicating status and setting expectations with customers and internal stakeholders
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This listing is sourced directly from PetDesk's careers page and normalized into a canonical job model.