FIS
Analyst Senior, Production Operations
US FL JAX 347 · Senior
Sponsorship not specifiedDetected 11 hours ago
Process ImprovementProblem Solving
About the role
- You will serve as a senior analyst within production operations, ensuring the stability, reliability, and performance of critical business services.
- Success is measured through system availability, operational efficiency, risk reduction, and consistent service delivery.
- Analyze operational processes and identify opportunities for automation, optimization, and efficiency improvements
Responsibilities
- In this role, you will support and optimize mainframe production environments, drive operational excellence, and identify opportunities for automation and process improvement.
- You will partner with technology, compliance, finance, and client-facing teams to resolve complex operational challenges and maintain service continuity.
- Monitor and support production workloads across mainframe environments to ensure service reliability and performance
- Support software promotion, configuration management, and deployment activities using Endevor
- Partner with cross-functional teams to implement corrective actions and sustainable process improvements
- Monitor service performance metrics, identify trends, and drive proactive issue prevention
- Develop and maintain operational procedures, technical documentation, and support standards
- Experience supporting production operations, service delivery, or operational support in a regulated environment
Requirements
- Proficiency with JCL, CA7 scheduling, batch processing, and batch monitoring tools
- Experience using Endevor or similar source code and configuration management platforms
- Knowledge of mainframe job scheduling, workload management, and production control processes
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex production issues
- Experience implementing process improvements, automation solutions, or operational efficiencies
- Knowledge of incident, problem, change, and risk management practices
- Bachelor's degree in a relevant field or equivalent practical experience
Nice to have
- Experience supporting financial services, banking, payments, or fintech environments
- Knowledge of z/OS operating systems, TSO/ISPF, SDSF, and mainframe utilities
- Familiarity with scripting, workflow automation, or operational tooling enhancements
- Experience with audit, compliance, and quality assurance processes
- Certification in process improvement, operational excellence, IT service management, or related disciplines
- At FIS, you can grow your career as far as you want to take it.
- Opportunities to make an impact in fintech
- Inclusive, diverse work environment
Compensation
- Competitive salary and benefits
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.