Rbi

Director, Tim Hortons, Company Operations

Rochester, NY · Director

Sponsorship not specified$150k-$170kDetected 1 day ago

ComplianceExcelPerformance ManagementLeadershipCollaborationMentoringMicrosoft OfficeFood Safety

About the role

The Director, Company Operations, is accountable for the end-to-end performance of Tim Hortons US's 24 company-owned restaurants.
The Director is responsible for achieving annual budget commitments against a portfolio generating approximately $25 million in annual revenue, growing sales and traffic, and delivering best-in-class restaurant experiences for every guest.
This role is as much about people as it is about performance.

Develop and execute strategies to grow restaurant sales and guest traffic, identifying and closing performance gaps across the portfolio.
Review and manage labor costs, scheduling practices, and cash and inventory controls to ensure financial accuracy and operational efficiency.
Set and drive operational standards across all 24 company restaurants, ensuring consistent delivery of food quality, speed of service, cleanliness, and facility standards.
Develop and implement action plans to address gaps in key metrics, including speed of service, food quality, friendliness, traffic, and sales.
Streamline routine operational processes and follow-up cadences across the market to drive consistency and efficiency.
Champion a Guest-first culture across the company portfolio, ensuring every restaurant delivers a best-in-class experience that reflects the Tim Hortons brand.
Analyze guest feedback, digital survey data, and audit results to identify trends and drive targeted improvements.
Collaborate with Above Restaurant Leaders and Restaurant Managers to respond to guest feedback and continuously elevate the in-restaurant experience.
Lead, coach, and develop a team of six direct reports, including four District Managers, creating a culture of high performance, accountability, and continuous growth.

Bachelor's degree in Business or a related field, or equivalent practical experience.
Significant multi-unit operations leadership experience in QSR, fast casual, or a similarly structured consumer-facing environment.
Demonstrated experience managing a P&L in a multi-unit setting, with a track record of achieving financial and operational targets.
Strong coaching and development skills, with experience leading District Managers or equivalent field leaders.
Drive-thru-oriented or high-volume QSR experience is a strong plus.
Demonstrated leadership with the ability to drive specific behaviors by example and build high-performing teams.
Ability to make prompt decisions, manage multiple priorities simultaneously, and communicate effectively across all levels of the organization.
Proven track record in driving sales growth, enhancing operations, and building a guest-focused culture while delivering EBITDA targets.

Strong financial acumen with proficiency in P&L management, labor management, and operational reporting.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Familiarity with restaurant technology platforms (POS, scheduling, inventory, digital guest feedback tools) preferred.
Ready to make your next big professional move?
These independently operated brands have been serving their respective guests, franchisees and communities for decades.
Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Base salary range of $150,000 - 170,000.
Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.
This position is eligible to participate in the Company's annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics.
This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company's long-term incentive plan.
Own the P&L for the 24-restaurant company portfolio (~$25M in annual revenue), driving performance against annual budget targets across sales, labor, cost of goods, and EBITDA.

This position is benefits eligible and offers a comprehensive package: health benefits (medical, dental, vision and life insurance) offered upon hire date
fertility benefits to support family planning needs
time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
short-term and long-term disability insurance
and telemedicine & mental wellness support.
We are equally committed to professional development, offering various learning and development courses.
We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment.

The Director conducts regular on-site visits, analyzes operational and financial data, and develops action plans to continuously raise the bar across the company restaurant portfolio.

This listing is sourced directly from Rbi's careers page and normalized into a canonical job model.