AscellaHealth

Relationship Account Manager - PBM

Berwyn, PA

Sponsorship not specifiedDetected 159 days ago

Project ManagementSalesforceCRMAccount ManagementNegotiationForecastingLeadershipCommunicationCollaborationAdaptabilityOrganizational SkillsClaims Management

About the role

The person in this role will be strategic and client-facing, responsible for cultivating new relationships and managing existing accounts within a pharmacy benefit management (PBM) or health plan environment.
This individual will contribute to client retention and renewal efforts, resolve service issues, and serve as a trusted advisor committed to advancing client objectives while meeting internal profit and loss (P&L) goals.
After that, it will be a hybrid role that requires in-office work three (3) days per week when not traveling.

Responsibilities

Cultivate strong relationships with both new and existing clients to drive satisfaction, loyalty, and business growth.
Serve as the strategic partner and advisor for assigned accounts.
Own responsibility for client retention, satisfaction, and renewal.
Prepare and deliver comprehensive QBRs, providing insight into key performance metrics, financial trends, rebate performance, and improvement opportunities.
Maintain thorough documentation of client program details, communications, and decisions to ensure delivery of all contractual obligations, service levels, and performance guarantees.
Collaborate with internal teams to design or enhance offerings based on emerging client needs and market dynamics.
Partner with internal departments, including clinical, operations, rebate, finance, IT, and legal, to ensure seamless service delivery and alignment with client expectations.
Lead the resolution of client issues with urgency and professionalism, coordinating with internal stakeholders to drive root cause analysis and long-term solutions.

Requirements

The ideal candidate excels in solution selling, data-driven client strategy, and cross-functional collaboration, operating with a high degree of autonomy and accountability.
This position will be required to be in the office 5 days a week, Monday through Friday, for the first 30 days for training purposes.

Nice to have

demonstrate flexibility and adaptability in work schedules/and work assignments driven by departmental and organizational needs.
A bachelor's degree in a business-related or similar field of study is required.
A master's or MBA degree is preferred.
Experience leading new client implementations and delivering executive-level Quarterly Business Reviews (QBRs).
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including with executive and C-level stakeholders.
Excellent negotiation skills
Natural relationship builder with integrity, reliability, and maturity
Proven success in client retention, contract renewals, and expanding account value through solution-based selling.

Company info

AscellaHealth is a mission-driven, global healthcare company focused on solving challenges across the complex specialty and retail pharmaceutical ecosystem-always with patients at the center of what we do. We partner with payers, pharmaceutical manufacturers, and healthcare stakeholders to improve access to critical therapies through technology-enabled solutions that span the full pharmaceutical lifecycle, from commercialization and specialty pharmacy to care coordination, distribution, and pharmacy management. Supporting more than 450 health partners and 1.2 million patients worldwide, our work makes a meaningful difference every day.
What sets AscellaHealth apart is our culture. We are a collaborative, entrepreneurial team that values transparency, continuous learning, and shared purpose. Employees are encouraged to bring ideas forward, take ownership of their work, and grow alongside a company recognized by Inc. and the Financial Times for sustained success. At AscellaHealth, you'll find a supportive environment where your contributions matter and your work helps shape the future of specialty healthcare.
Discover more about our mission, leadership team, and what makes us a great place to work by visiting https://ascellahealth.com/about-us
AscellaHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AscellaHealth is a mission-driven, global healthcare company focused on solving challenges across the complex specialty and retail pharmaceutical ecosystem-always with patients at the center of what we do.
We partner with payers, pharmaceutical manufacturers, and healthcare stakeholders to improve access to critical therapies through technology-enabled solutions that span the full pharmaceutical lifecycle, from commercialization and specialty pharmacy to care coordination, distribution, and pharmacy management.
Supporting more than 450 health partners and 1.2 million patients worldwide, our work makes a meaningful difference every day.
What sets AscellaHealth apart is our culture.
We are a collaborative, entrepreneurial team that values transparency, continuous learning, and shared purpose.
Employees are encouraged to bring ideas forward, take ownership of their work, and grow alongside a company recognized by Inc. and the Financial Times for sustained success.
At AscellaHealth, you'll find a supportive environment where your contributions matter and your work helps shape the future of specialty healthcare.
Act as the voice of the client within the organization to ensure their priorities are represented and addressed effectively.
Make recommendations for improvements to meet customers' expectations.

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This listing is sourced directly from AscellaHealth's careers page and normalized into a canonical job model.