The Home Depot

The Home Depot

Pro Experience Manager

NORTH AUSTIN STORE - 6839

Sponsorship not specifiedDetected 6 hours ago
RecruitingPerformance ManagementEmployee RelationsCustomer SupportLeadershipMentoringAdaptability

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odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes.
  • Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.
  • They coach and train associates on company policies, safety procedures, and customer service.

Responsibilities

  • Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion.
  • Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
  • Maintain safe aisles and walking surfaces by keeping them clear of debris.
  • The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete.
  • The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM.
  • When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs.
  • They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies.
  • Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge.
  • Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels.

Requirements

  • No travel required
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States
  • 1 year of relevant work experience, including management of people and retail operations.
  • Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Nice to have

  • At least 1 year prior merchandising and/or operational experience.
  • At least 1 year leadership experience, preferably big box retail.
  • Knowledge of the home improvement industry.
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • Minimum Years of Work Experience:
  • 2 + years of previous related work experience
  • Preferred Years of Work Experience:
  • No additional years of experience

Skills

  • 30% -
  • 15% -Safety
  • 25%- Shared Manager on Duty -

Benefits

  • Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools.
  • Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances.

Company info

  • The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
  • Assist customers shopping in an unsafe manner to prevent injury.
  • Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers.
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This listing is sourced directly from The Home Depot's careers page and normalized into a canonical job model.