smartt
Senior IT Service Technician (Tier 2)
Burnaby, British Columbia · Senior
Sponsorship not specified$60k-$100kDetected 7 days ago
JavaPHPNode.jsMySQLAWSAzureLinuxLLMsBrand StrategyProcurementDNSFirewallVPNCommunicationProblem Solving
About the role
- The ideal Senior IT Service Technician can't wait to get their hands on a technical problem and won't let go until they have found the answer.
- $60,000-$100,000 Salary (adjusted with commensurate experience)
- Sponsored & paid education plan so you learn and grow
Responsibilities
- They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable speaking about budgets and end-user technology challenges.
- The successful candidate will have the opportunity to develop into a "T Shaped Professional" with a general IT knowledge and deepening subject matter expertise.
- Centralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids & Documentation
- Create client budget as needed and contribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt team
- Contribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable services
- Know and recommend Smartt services, collaborate with internal/external stakeholders, and contribute to IT Strategy
- Monitor and respond to emergency support request within our SLA guidelines
Requirements
- In-depth knowledge of firewall and VPN setup and configuration
- Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR) / 7.0 (IELTS) or equivalent
- reliably commute or plan to relocate before starting work (required)
- Reliably commute to client sites on a daily/weekly basis (required)
- Previous experience with an MSP, TSP or ITSM
- Programming Proficiency (C, Java, PHP, Node.js, etc.)
Compensation
- 15 paid holidays per year (and plenty of flexibility and support)
Benefits
- What we give bonus marks for?
- Extended health and dental benefits
Company info
- Smartt is a total service provider and the single point of accountability for all things Digital.
- We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.
- We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients.
- Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.
- Maintain and manage day to day IT, client accounts, create quotes, and deliver according to our Values and SLA's
This listing is sourced directly from smartt's careers page and normalized into a canonical job model.