Justworks

Justworks

Senior Manager, Workers' Compensation Claims

New York, New York · Senior

Sponsorship not specified$131k-$169kDetected 13 days ago
ExpressA/B TestingAccountingProcess ImprovementVendor ManagementCustomer SuccessLeadershipCommunicationCollaborationCritical ThinkingTime ManagementMentoringOrganizational SkillsClaims Management

About the role

  • We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business.
  • We're data-driven and never stop iterating.

Responsibilities

  • Supervise and support a small claims team providing daily direction, workload oversight and performance coaching.
  • Manage your own active caseload of complex, litigated, and high-severity claims from First Notice of Loss through closure.
  • Maintain current knowledge of WC statutes, filing requirements, and best practices across all jurisdictions in the company's footprint.
  • Perform other related duties as assigned

Requirements

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Business insight - applying knowledge of business and the marketplace to advance the organization's goals.
  • 7+ years of experience in a Third Party Claims Administration(TPA) or PEO experience in claims.
  • Proficiency with claims management systems an/or RMIS platforms
  • Experience with vendor management
  • Some experience mentoring, training or informally leading peers or junior claims associates
  • Working knowledge of WC regulations in multiple states, ability to navigate jurisdictional differences confidently
  • Solid reserving skills and understanding of indemnity, medical and expense components of claim financials.
  • Strong organizational and communication skills; comfortable interacting directly with PEO customers and external partners.
  • Experience supporting Return to Work programs and managed care coordination
  • Experience working cross-functionally
  • Extremely detailed-oriented with great time management and organizational skills
  • Proactive and curious with a bias for action

Compensation

  • As a Senior Claims Manager of Workers Comp (WC), you will work collaboratively within Justworks' Workers Compensation Team as well as cross-functionally with teams across Justworks including: Customer Success, Technology, Engineering & Prod

Benefits

  • Review coverage decisions, reserves and settlement recommendations to ensure accuracy, consistency and alignment with company guidelines.
  • Serve as the primary escalation point for difficult claims, coverage disputes, or customer concerns that exceed team members authority levels.
  • Coordinate with TPAs, carriers, defense counsel, medical providers, and nurse case managers to drive timely, cost-effective claim resolutions.

Company info

  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
  • Our Values
  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
  • We solve HR issues.
  • If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks.
  • These are best summed up in our company values, which are reflected in our product and in our team.
  • If this sounds like you, you'll fit right in.

Visa & Work Authorization

  • all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera
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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.