Astra

Payment Operations Analyst

Remote - US Only

Sponsorship not specifiedDetected 15 hours ago

RailsSQLBigQueryCommunicationCollaboration

About the role

We're looking for a Payments Operations Analyst to keep our money movement rails - ACH, RTP, FedNow, and card networks (Visa and Mastercard) - running smoothly and to be the operational glue between Astra, our sponsor banks, and our clients.

Maintain a running log of open items across bank partners (settlement timing, rate limit requests, network enablement, reconciliation gaps) and drive them toward closure
Run SQL queries against production transaction data to support limit increase requests, exception analysis, and ad hoc operational questions
Build projection models (e.g., month-over-month volume growth, peak-day analysis) to support rail-specific limit increase requests with sponsor banks
Support client-facing escalations related to payment failures, delays, or fraud disputes, translating technical rail issues into clear client communication
Document processes and help identify opportunities to automate manual reconciliation and dispute workflows
You'll work at the intersection of banking operations, product, and client support, monitoring transaction flows, resolving exceptions, and helping scale our sponsor bank relationship as volume grows.
Small team, big impact - your work directly supports Astra's ability to scale responsibly
Mission-driven - build infrastructure that powers financial innovation while meeting the highest regulatory standards
As we expand partners and payment rails, this role is critical to keeping operations reliable, our banking relationships healthy, and our clients confident in the platform.

0-2 years of experience in payments operations, banking operations, or a related fintech/financial services role
no prior deep expertise required
Bachelor's degree in Finance, Business, Economics, or a related field, or equivalent practical experience
Required Experience

No specific certifications required, though familiarity with NACHA rules or card network operating regulations is a plus

Comfortable with SQL for querying transaction data (BigQuery experience a plus)
Proficiency with spreadsheets for reconciliation and reporting
Exposure to payment processing systems, core banking platforms, or similar operational tooling
Direct experience with sponsor bank or BaaS (Banking-as-a-Service) relationships
Familiarity with ISO 8583 messaging, NACHA ACH rules, or card network chargeback/dispute processes
Exposure to fraud or dispute management (e.g., Reg E, chargeback reason codes)
Preferred Experience

Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.

Competitive compensation with equity in a growing fintech company.
Comfortable learning payment rails (ACH, RTP/FedNow, card networks) quickly on the job
Remote-first culture with flexible working arrangements

equal opportunity employer and are committed to building a diverse and inclusive team.

We're looking for a Payments Operations Analyst to keep our money movement rails — ACH, RTP, FedNow, and card networks (Visa and Mastercard) — running smoothly and to be the operational glue between Astra, our sponsor banks, and our clients

This listing is sourced directly from Astra's careers page and normalized into a canonical job model.