Streamline Healthcare Solutions
Vice President of Customer Support
Kalamazoo Office, USA · Exec
No sponsorship$110k-$165kDetected 183 days ago
Product ManagementProduct StrategySalesCustomer SupportUnityEHR/EMRLeadershipCollaborationMentoring
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Streamline has been offering software in the behavioral health marketplace since 2003.
- A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized.
- Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.
Responsibilities
- Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry.
- Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management.
- Define and own the entire customer support experience, ensuring an exceptional customer experience.
- Assist sales team by providing customer support program overviews to prospective clients.
- Passion for developing deep customer relationships at all levels built on trust, authenticity, empathy, and results.
- Proven ability to own accountability and deliver exceptional results for high customer retention.
- Strong leadership skills that demonstrate the ability to think strategically, execute tactically, and collaborate effectively with key stakeholders internally and externally.
- Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers.
- Improve the operational processes, strategies, measurement, and plans to deliver strong results - for our customers and our company.
- Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers.
Requirements
- Bachelor's degree (B.A.) from four-year college or university
- in Computer Science, Business Administration or related technical degree.
- Bachelor's degree (B.A.) from four-year college or university; in Computer Science, Business Administration or related technical degree.
Compensation
- The salary range offered for the position is $110,000 - $165,000 per year, DOE.
Benefits
- 5+ years' experience in Customer Support for a SaaS company (or equivalent experience) preferably in Healthcare and/or EHR, or equivalent combination of education and experience
Company info
- Ability to successfully navigate difficult conversations with customers with empathy and proper expectations, balancing interests of both customers and the company.
Visa & Work Authorization
- Employment visa sponsorship is not available for this position.
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This listing is sourced directly from Streamline Healthcare Solutions's careers page and normalized into a canonical job model.