Streamline Healthcare Solutions

Vice President of Customer Support

Kalamazoo Office, USA · Exec

No sponsorship$110k-$165kDetected 91 days ago

Product ManagementProduct StrategySalesCustomer SupportUnityEHR/EMRLeadershipCollaborationMentoring

About the role

Streamline has been offering software in the behavioral health marketplace since 2003.
A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized.
This is a remote position, based in the United States.

Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry.
Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management.
Define and own the entire customer support experience, ensuring an exceptional customer experience.
Assist sales team by providing customer support program overviews to prospective clients.
Passion for developing deep customer relationships at all levels built on trust, authenticity, empathy, and results.
Proven ability to own accountability and deliver exceptional results for high customer retention.
Strong leadership skills that demonstrate the ability to think strategically, execute tactically, and collaborate effectively with key stakeholders internally and externally.
Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers.
Improve the operational processes, strategies, measurement, and plans to deliver strong results - for our customers and our company.
Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers.

Bachelor's degree (B.A.) from four-year college or university; in Computer Science, Business Administration or related technical degree.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity.

5+ years' experience in Customer Support for a SaaS company (or equivalent experience) preferably in Healthcare and/or EHR, or equivalent combination of education and experience

Ability to successfully navigate difficult conversations with customers with empathy and proper expectations, balancing interests of both customers and the company.

This listing is sourced directly from Streamline Healthcare Solutions's careers page and normalized into a canonical job model.