Kelso Building Services
Remote HVAC Monitoring Specialist
Ogden, UT
Sponsorship not specifiedDetected 21 days ago
Customer SupportCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational Skills
About the role
- We provide the resources, training, and career development opportunities employees need to thrive in a dynamic and technology-driven environment.
- Position Overview The Remote Operations Center (ROC) Operator plays an essential role in supporting KBS's around-the-clock monitoring services.
Responsibilities
- Building Automation Support Specialist
- Operations Team Lead
Requirements
- Strong computer proficiency and ability to work across multiple software platforms simultaneously
- Ability to follow established processes and escalation workflows
- Ability to remain calm and effective in high-priority situations
- Experience with Building Automation Systems (BAS), HVAC controls, or facility operations
- Familiarity with ticketing, work order, or service management systems
- Completion of required training and development milestones
- High school diploma or GED equivalent
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Availability to work rotating schedules, including nights, weekends, and holidays
- Previous experience in dispatch, operations centers, customer support, monitoring environments, or technical help desks
- Basic understanding of mechanical, electrical, or controls systems
- Critical thinking and problem-solving
- Strong prioritization and multitasking abilities
- Customer-focused approach
Nice to have
- Assess, prioritize, and respond to incoming alerts based on documented response procedures
- Identify the difference between informational notifications and critical system events
- Execute escalation protocols in accordance with customer-specific requirements
- Serve as a point of contact for incoming calls, emails, and service-related inquiries
- Review system trends, alarm history, and operational data to assist with problem identification
- Open, update, and track service requests through internal platforms
- Coordinate technician dispatch activities based on urgency, scope, and customer requirements
- Monitor open issues and provide status updates when appropriate
Compensation
- Competitive hourly compensation
- 401(k) program with company matching contributions
Company info
- About Kelso Building Services
- At Kelso Building Services (KBS), we believe our success starts with our people.
- Our team is committed to operational excellence, innovative problem-solving, and delivering outstanding service to customers across the country.
- We are currently seeking both Level 1 and Level 2 ROC Operators, depending on experience and qualifications.
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