Artosai
Technical Solutions Engineer
San Francisco
Sponsorship not specifiedDetected 24 days ago
Distributed SystemsAWSAzureDockerKubernetesTerraformMachine LearningLLMsCustomer SuccessCommunication
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- We're looking for a Technical Solutions Engineer to bridge the gap between engineering and customer success.
- This is a deeply technical, customer-facing engineering role.
- You'll become the primary technical contact for customers deploying Artos both via our cloud and in BYOC contexts, helping them successfully install, configure, troubleshoot, and scale the platform.
Responsibilities
- Own customer-facing technical documentation, including deployment guides, architecture references, integration documentation, and troubleshooting resources.
- Continuously improve documentation based on customer feedback and recurring support patterns.
- Partner closely with engineering to reproduce issues, validate fixes, and improve product reliability.
- Collaborate with Implementation and Customer Success teammates to translate customer needs into technical solutions.
Requirements
- Strong software engineering fundamentals with experience debugging production systems.
- Experience deploying or supporting cloud-native applications on AWS, Azure, or GCP.
- Comfort working with containers, networking, authentication, IAM, APIs, and modern infrastructure.
- Excellent troubleshooting skills, with the ability to independently isolate complex technical issues.
- Ability to communicate effectively with both engineers and non-technical stakeholders.
- Escalate and partner with engineering when product changes or deeper investigation are required.
- Create and maintain engineering documentation required for customer security reviews, compliance questionnaires, and technical due diligence.
Nice to have
- Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code.
- Experience responding to enterprise security questionnaires or compliance reviews.
- Experience supporting BYOC or self-hosted enterprise deployments.
- Familiarity with AI/LLM infrastructure or modern ML platforms.
- Other Information:
- Very comfortable working in a fast-paced and intense startup environment
- Willing to work in-person in our office in Mission Bay 4-5 days/week
- Likes matcha KitKats, believes every LLM prompt is just Schrödinger's cat waiting to be observed, and knows too many random facts about the Mongol postal system
Company info
- THE ROLE: We're looking for a Technical Solutions Engineer to bridge the gap between engineering and customer success.
- This role is ideal for someone who enjoys debugging distributed systems as much as working directly with customers.
- Serve as the primary technical point of contact for customers deploying Artos into their own cloud environments.
- Help customers configure infrastructure, permissions, networking, authentication, and other deployment requirements.
- You'll also own much of the technical documentation our customers rely on-from deployment guides and architecture documentation to engineering responses for security and compliance reviews.
Apply directly at Artosai →Create a free account for alerts like thisView Artosai immigration profile
This listing is sourced directly from Artosai's careers page and normalized into a canonical job model.