Aspentech
Associate Technical Support Engineer I
Medina, Minnesota · Junior · Contract
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Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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The bottom of this range ($59,400) is below the Level I prevailing wage of $64,771. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Minneapolis-St. Paul-Bloomington, MN-WI. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- The Associate Technical Support Engineer is an entry level professional role focused on learning Digital Grid Management products, support processes, and customer environments.
- This role resolves routine and well defined customer issues under close guidance, builds core troubleshooting skills, and contributes to team success through timely execution, documentation, and continuous learning.
- The engineer is developing technical depth, system understanding, and professional communication skills while working within established procedures and best practices.
Responsibilities
- Customer Support & Issue Resolution
- Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
- Accurately document cases, investigations, and resolutions in the support tracking system.
- Develop foundational knowledge of DGM software, system architectures, and supported environments.
- Work closely with senior support engineers to learn best practices and support methodologies.
Requirements
- Bachelor's degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
- 0-2 years of relevant technical, engineering, or customer‑facing experience.
- Ability to work on‑site in Medina, MN.
Compensation
- The salary range for this role is $59,400.00 - $74,200.00.
Benefits
- Participate in product training, internal knowledge sessions, and hands‑on learning activities.
Company info
- Together We Build the Utility of the Future | Digital Grid Management | AspenTech
- The salary range for this role is $59,400.00 - $74,200.00.
- This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting.
- We may ultimately pay more or less than the posted range based on several factors.
- This range may be modified in the future.
- This role is also eligible for bonus or variable incentive pay.
- Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.
- Communicate clearly with customers and internal teams, ensuring alignment and understanding.
Visa & Work Authorization
- AspenTech will only employ those who are legally authorized to work in the United States.
- This is not a position for which sponsorship will be provided.
- Individuals with temporary visas such as E, F-1(including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
This listing is sourced directly from Aspentech's careers page and normalized into a canonical job model.