Paradigminfotech
Service Desk / Help Desk Analyst
Omaha, NE, United States · Full-time
Work authorization requiredDetected 3900 days ago
ExcelCustomer SupportProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions.
- Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Requirements
- Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
- Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Skills
- Be the first point of contact for the end users for all technical issues/ service requests
- Create incident and service requests
- Resolve /troubleshoot, resetting password etc
Visa & Work Authorization
- Current work authorization in US:
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This listing is sourced directly from Paradigminfotech's careers page and normalized into a canonical job model.