Stord
Parcel Systems Analyst
Remote, United States
Sponsorship not specifiedDetected 15 days ago
SQLProject ManagementSalesforceExcelM&ALogisticsCustomer SupportLeadershipCommunicationProblem Solving
About the role
- Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.
- Stord is rapidly growing and is on track to double our revenue in the next 18 months.
- Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Responsibilities
- Own Client & Carrier Onboarding
- Lead the full Parcel configuration lifecycle for new client launches.
- Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives.
- Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord's parcel systems.
- Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager.
- Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates.
- Create structure and clarity around unwritten or legacy processes.
- Identify failure points, close documentation gaps, and drive process standardization across the program.
- Operational & Technical Support
- Support Parcel Experience Specialists with system updates, configuration changes, and issue investigation.
Requirements
- Systems Expertise
- Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system.
- Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers).
- Familiarity with API's, JSON, and other systems communication protocols and formats
- Experience managing large datasets with a high bar for accuracy.
- Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system.
- Ability to quickly diagnose issues tied to API failures, misconfigurations, or version mismatches.
- Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs.
- Strong analytical instincts with the ability to pinpoint the true source of system or data issues.
Nice to have
- Basic SQL or database query experience for troubleshooting and validation (preferred).
Compensation
- Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Benefits
- Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.
Company info
- To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
This listing is sourced directly from Stord's careers page and normalized into a canonical job model.