Integritymarketing
Agent Support Representative (Hybrid from Harrisburg, PA)
Harrisburg, PA · Full-time
Sponsorship not specifiedDetected 26 days ago
Customer SupportCommunication
About the role
- Responsible for analyzing commission data for trends, errors, and accuracy to ensure consistent payment for Ritter and contracted agents.
- Acts as first point of contact for the operational items of Ritter with regards to phone communication, service requests, and/or email.
- Ensuring agents' hierarchies, contracts, payment methods, and tax reporting are following Ritter and carrier policies.
Responsibilities
- Creates Service Requests (SRs) as needed to track and handle agent issues.
- Processes ACH and W-9 documents.
- Assumes responsibility for agent support.
- Assists with phones queues including: Operator, Site Assistance, and Broker Support.
- More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states.
- Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.
Compensation
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan
- Community Service PTO
- Life Insurance
- Short-Term and Long-Term Disability
- Benefits Available
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This listing is sourced directly from Integritymarketing's careers page and normalized into a canonical job model.