AlphaSense

Senior Director, Customer Success

New York, New York, United States; Remote - United States · Director

Sponsorship not specified$184k-$230kDetected 48 days ago

Account ManagementRecruitingCustomer SuccessResearchLeadershipCommunicationMentoring

About the role

We're looking for a Senior Director, Customer Success to own the strategy and execution of our global customer success organization within our Corporates and Consulting business. This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our most strategic customers and builds the team, programs, and infrastructure to do it at scale.
As a key member of the Customer Success leadership team, you'll lead a group of high-performing managers and individual contributors, partnering closely with Sales, Account Management, Product, and Marketing to drive measurable outcomes across the full customer lifecycle. You'll set the vision for how we deliver value across our Corporates and Consulting customer base and own the results.
We're looking for a Senior Director, Customer Success to own the strategy and execution of our global customer success organization within our Corporates and Consulting business.

Lead High-Performing Managers: Build, develop, and inspire a team of high performing reps and CS managers, creating a culture of accountability, coaching, and continuous improvement across the organization.
Build + Scale Digital Success: Take full ownership of the digital success program, including managing day-to-day operations and holding accountability for renewal and retention outcomes across the customer base.
Operational Excellence: Build and institutionalize scalable playbooks, frameworks, and data-driven practices that elevate the performance of the entire CS function.
A data-driven operator who builds systems and uses insights to continuously improve team performance and customer outcomes.
With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.

A seasoned customer success leader with 10+ years in client-facing SaaS roles and 4+ years leading managers or multi-tiered teams.
A proven track record of owning adoption outcomes at scale while connecting team actions back to those outcomes
Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.

Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
Strategic Account Oversight: Partner with Sales and Account Management leadership to ensure the right coverage and resource allocation across our highest-value accounts.

Drive Adoption & Advocacy at Scale: Develop and execute strategies that deepen product adoption, accelerate time-to-value, and turn customers into long-term advocates with particular emphasis on our GenAI capabilities.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.