Canopyworks

Customer Implentation Manager

Remote (Eastern US preferred)

Sponsorship not specified$15k-$25kDetected 48 days ago

LogisticsCustomer SuccessCommunicationCollaborationMicrosoft TeamsSharePoint

About the role

If you thrive in high-accountability environments, love working directly with clinicians, IT, and executive sponsors, and have experience bringing healthcare tech to life in the field, we want to hear from you.
About Canopy Canopy is committed to creating safer and more supportive environments for those on the front lines of care.

Co-lead customer deployments alongside a Canopy Customer Success Manager, serving as the primary implementation point of contact across 4-7 active projects.
Develop and manage deployment project plans, timelines, and stakeholder alignment in partnership with internal and external teams.
Manage logistics and execution of device installations, including collaboration with internal teams as well as customer IT, Security, Clinical, HR, Communications/Training, and Executive stakeholders.
Manage customers to a mutually agreed go-live date based on their readiness, completion of key tasks, and availability of hardware.

5+ years in a customer-facing implementation, deployment, or onboarding role
Proven ability to work directly with clinical, IT, security, HR, and executive stakeholders
Experience managing hardware logistics or field-based installations
Proficiency in Microsoft Teams, SharePoint, and Google Suite

Understand that successful implementation is the foundation for long-term customer health and expansion.
Background in healthcare, medtech, or regulated operational environments

This listing is sourced directly from Canopyworks's careers page and normalized into a canonical job model.