Scalepad

Solutions Engineer, Compliance & Security

Vancouver, British Columbia · Full-time

Sponsorship not specifiedDetected 16 days ago

ComplianceHubSpotAccount ManagementCustomer SuccessZendeskMentoring

About the role

ControlMap equips MSPs with the structure, automation, and evidence trails they need to meet frameworks like SOC 2, ISO 27001, CMMC, and NIST CSF and to position compliance as a competitive advantage for their clients.
Success here comes from deep product command, strong discovery instincts, the ability to translate complex risk and compliance concepts into clear and compelling value, and the judgment to know when to act independently and when to escalate.
Handle technical questions and objections related to ControlMap, trust center use cases, audit readiness, and compliance workflows with confidence and clarity.

Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.
You'll partner closely with Sales, Product, Marketing, and Customer Success to support new customer acquisition, expansion, and strategic partner conversations.
Partner with Sales on qualified opportunities requiring technical complexity or compliance depth, acting as a trusted advisor across technical, operational, and executive stakeholders.
Deliver tailored ControlMap demos that connect product capabilities to real partner workflows, business value, and operational outcomes, including support for proof-of-concept motions on strategic opportunities.
Support strategic onboarding for high-value partners, ensuring a smooth transition from presales to implementation and helping partners realize value quickly from ControlMap.
Support the account management team through value realization conversations, helping identify adoption blockers and partner fit concerns.
Document repeatable discovery, demo, and workflow patterns and collaborate with Enablement, Product, and Sales to improve technical messaging and partner-facing materials.
Support for growing families.
Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation.

2+ years of experience in Solutions Engineering, presales, consulting, or technical advisory roles in SaaS, cybersecurity, compliance, or the MSP industry.
Ability to communicate confidently with technical experts, business stakeholders, and executive buyers.
Familiarity with compliance and security concepts such as controls, evidence collection, audits, trust centers, and readiness programs.
Familiarity with tools such as HubSpot, Zendesk, Gainsight, and modern demo or enablement platforms.
Experience in the MSP space or working with channel-based sales motions.

Experience with frameworks such as SOC 2, ISO 27001, CMMC, NIST CSF, or similar is strongly preferred.

Access an annual professional development budget to level up your skills, your career, and your impact.

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.
Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
Parental leave programs are in place to support you and your family when it matters most.
Take care of yourself with 100% employer-paid benefits.
Receive a monthly stipend to help you create an effective hybrid or remote work environment.

help MSPs evolve into MVPs (their clients' most valuable partner).
Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
But our purpose goes beyond our software.
We're creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs.
Together, we're creating a future where MSPs don't just keep businesses running, they help them thrive.
We believe that when our partners succeed, we all do.
With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset.
ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries.
We've been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.
Who We're Looking For
At ScalePad, we hire thoughtful builders who want their work to matter.
And in this role, you'll get to do that, while shaping the future of managed services for our global partners. (That's what we call our customers.)
At ScalePad, we're building more than software; we're building confidence and clarity for the people who manage the technology businesses rely on every day.

Join opt-in mentorship programs and learn directly from founders and senior leaders who've scaled multiple SaaS ventures and spent decades in the MSP industry.

This listing is sourced directly from Scalepad's careers page and normalized into a canonical job model.