Generac
Aftermarket Parts Specialist III
Sussex, WI - USA · Mid
Sponsorship not specifiedDetected 4 days ago
SAPSupply ChainLogisticsERPCustomer SupportLeadershipProblem Solving
About the role
- We believe power is a promise - a shared commitment to be there for others when it matters most.
- The employee must occasionally lift up to 25 pounds.
Responsibilities
- Own complex parts identification, quotation development, and order execution activities using technical documentation, product knowledge, and business systems
- Resolves escalated issues related to product configuration, orderability, pricing, fulfillment, and service support by coordinating with cross-functional partners
- Manages advanced order activities, including order changes, shipment coordination, issue follow-up, and case closure, with minimal supervision
- Serves as a go-to resource for less experienced team members by providing guidance, knowledge sharing, and onboarding support
- Identifies recurring issues, documentation gaps, or process failures and communicate recommended improvements to leadership or partner teams
- Supports knowledge management and process consistency through documentation, best-practice sharing, and reinforcement of standard work
- Maintains current knowledge of products, systems, and aftermarket programs to support effective decision-making and customer outcomes
- For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
- The Aftermarket Parts Specialist III handles advanced aftermarket parts identification, quotations, and service order management across complex customer, dealer, and product support needs.
- The Specialist III coordinates cross-functionally with plants, warehouses, logistics, service, and other stakeholders to drive timely resolution and accurate fulfillment.
Requirements
- Bachelor's degree and 3 years of relevant experience or 7 years of relevant experience in lieu of a degree
- 3-6 years of experience in aftermarket parts support, order management, customer service, technical support, manufacturing operations, or a related function
- Knowledge, Skills, and Abilities:
- Strong ERP/system proficiency and ability to manage complex cases independently
- While performing the duties of this job, the employee is regularly required to talk and hear
- The employee is regularly required to stand and walk.
- This role resolves high-value and non-routine issues by applying deep product knowledge, technical documentation, and strong understanding of aftermarket business processes.
- While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
Nice to have
- Bachelor's degree in business, supply chain, operations, engineering technology, or a related field
- Experience supporting complex product portfolios, dealer networks, warranty/service parts, or cross-functional issue resolution in a manufacturing environment
Skills
- Advanced knowledge of parts identification, quoting, and order management processes
- Ability to interpret technical documentation, product structures, and configuration needs
- Strong problem-solving, prioritization, and cross-functional coordination skills
- Strong SAP and aftermarket order management experience
- Demonstrated success resolving escalated customer or dealer issues and improving team effectiveness
Benefits
- Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
Company info
- Provides accurate, timely, and solutions-oriented support for advanced aftermarket parts and order management requests across customers and dealers.
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