PermitFlow
Permit Operations Lead (NYC Hybrid)
New York City, NY · Full-time
Sponsorship not specifiedDetected 232 days ago
Project ManagementExcelPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoringAdaptability
About the role
- We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how.
- PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
- Our HQ is in New York City with a hybrid schedule (3 in-office days per week).
Responsibilities
- Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
- Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
- Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
- Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
- You excel at building and maintaining strong customer relationships, understanding each customer's unique needs, and identifying how PermitFlow can support their success and growth.
Requirements
- Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle.
- You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes.
- You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle.
- You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work.
- 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role-ideally within a SaaS or tech-driven environment.
- Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work.
- Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
Nice to have
- Experience managing permitting projects across multiple states or regions is highly preferred.
- Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
- Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
- Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
Skills
- Ability to balance multiple projects and deadlines without sacrificing attention to detail.
- Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
- All employment decisions are based on merit, qualifications, and business needs.
Compensation
- Competitive salary and meaningful equity in a high-growth company
Company info
- PermitFlow is redefining how America builds.
- Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
- Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity.
- As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
- We've raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
- We prefer NYC-based candidates or those open to relocation.
- Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
- Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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This listing is sourced directly from PermitFlow's careers page and normalized into a canonical job model.