IXL Learning
IT Help Desk Specialist
San Mateo, CA · Mid · Full-time
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About the role
- IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist.
- This is a full-time position in our San Mateo, CA, headquarters office.
- The work schedule for this role is Monday-Friday in the office.
Responsibilities
- Provide advanced technical support and mentorship to help desk specialists
- Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
Requirements
- Bachelor's degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
Compensation
- $28k-$33k
Benefits
- Rosetta Stone provides an immersive learning experience for 25 languages
Company info
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
This listing is sourced directly from IXL Learning's careers page and normalized into a canonical job model.