Indeed Flex

Live Chat Customer Support Associate - Bilingual

Austin, Texas, United States · Contract

Sponsorship not specified$45k-$55kDetected 4 days ago

SalesforceProcess ImprovementCustomer SupportCommunicationCollaborationOrganizational Skills

About the role

The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets.
💼 This position is located onsite in Austin, TX (at The Domain), five days per week with the option to work from home on Thursdays.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.
Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.

Bilingual in Spanish required
Live chat experience required
Experience in using data to identify challenges and priorities.
Experience working in a high-volume customer service or operations environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand

Medical, Dental, Vision, and 401K
Performance-based bonus totalling 8% of annual salary
Access to Company & Employee Benefits
25 days PTO (prorated) + Birthday Off
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

We're helping people get jobs by modernising the world of temporary work.
At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
This job operates in a professional office environment.
This role routinely uses standard office equipment to complete daily responsibilities and duties.
The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
Physical Demands

This listing is sourced directly from Indeed Flex's careers page and normalized into a canonical job model.