Idealforcellc
HRIS Service Desk Analyst (41368)
Phoenix, AZ, United States · Contract
No sponsorshipDetected 3668 days ago
RecruitingHRISCustomer SupportCommunicationProblem SolvingAdaptabilityMicrosoft Office
About the role
- IDEALFORCE has a CONTRACT position available immediately for a HRIS Service Desk Analyst to join our customer in Phoenix Arizona.
- Please find below additional details about this job.
- Kindly respond with your most up to date resume if you would like to pursue this opportunity.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to HRIS, YES, MAP and Talent Acquisitions
- Document all Service activity in OSTicket
Requirements
- Fingerprint clearance is required for this role.
Skills
- Working knowledge of a range of remote administration and diagnostic utilities
- Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes
- Exceptional knowledge of Microsoft Operating Systems
- Exceptional knowledge of Microsoft Office Suite
- Strong knowledge of OSTicket system
- Ability to independently troubleshoot new technologies as they emerge (including software)
- Proven track record of being detail oriented, with outstanding follow-through
- Able to effectively interact with all levels of the organization
- Excellent oral and written communication skills
- Ease in learning new skills or enhancing existing skills
- Expert planning and organizing
- Expert problem-solving skills, identifying the root cause of a problem
Company info
- Respond to email messages for customers seeking help
Equal opportunity
- "All your information will be kept confidential according to EEO guidelines".
Visa & Work Authorization
- All candidates who are authorized to work in US are encouraged to apply
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This listing is sourced directly from Idealforcellc's careers page and normalized into a canonical job model.