CG Life
Technical Services Delivery Manager, Salesforce Marketing Cloud (Pharma)
United States
Sponsorship not specified$80k-$105kDetected 16 days ago
Project ManagementAgileJiraConfluenceSalesforceCRMNegotiationProcess ImprovementLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoring
About the role
- This role is open to remote candidates based in the U.S., with a requirement to work Eastern Time (ET) hours.
Responsibilities
- Oversee the end-to-end delivery of technical services and products, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets.
- Manage Product launches, including coordination, communication, issue tracking, and quality assurance.
- Act as an advocate for a team of technical professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development.
- Set clear goals and expectations for the team, and provide ongoing coaching and feedback to support their continued work per company and client expectations.
- Lead Daily Technical Team Stand-ups, including record keeping and facilitation of issue resolutions.
- Create and maintain Technical Briefs for technical projects in support of set project management requirements, including detailing deliverables and functional requirements as outlined in Statements of Work.
Requirements
- Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies.
- Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs.
Nice to have
- Bachelor's degree in computer science, engineering, or a related field.
- Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) are a plus.
- Proven experience (5 years) in technical service delivery or product management roles, preferably in the digital marketing industry.
- Experience with Agile/Scrum methodologies and tools (including SCRUM certifications) is a plus.
Skills
- Experience working with Salesforce Marketing Cloud (SFMC)
- Experience using Adobe Workfront or similar project management tools
- Experience working in an agency or managed services environment
- Experience supporting pharma clients or brands, with an understanding of regulated workflows
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines.
Compensation
- Each employee has an annual budget to allocate to professional development opportunities.
- As required by law in this state, the estimated salary range for this position is $80,000 - $105,000 USD and represents our good faith estimate as to what our ideal candidates are likely to expect.
Benefits
- We are proud to offer a comprehensive benefits package to all of our employees:
- Medical, Dental & Vision Insurance.
- 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
- Parental Leave.
- Generous paid time off for parents to bond with their newest addition
- And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!
- This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan.
- CG Life offers a variety of benefits, including health benefits, 401K retirement with a generous company match and immediate vesting, and flexible time off.
Company info
- At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company.
- As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.
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This listing is sourced directly from CG Life's careers page and normalized into a canonical job model.