Monaco
Forward-Deployed Account Executive (Post-Sales)
San Francisco
Sponsorship not specifiedDetected 129 days ago
CRMSalesAccount ManagementPipeline ManagementOutbound SalesCustomer SuccessCommunication
About the role
- This is a consultative, high-ownership role.
- You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform.
- We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers.
Responsibilities
- Own the full post-sales customer relationship from post-onboarding through renewal and expansion
- Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
- Drive net revenue retention by identifying and closing upsell opportunities
- Strong communication and ability to build trust with founders, CROs, and revenue leaders
Requirements
- Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles
- Background in customer success or account management with a clear track record of driving value
- Comfort operating in ambiguity at an early-stage company where processes don't yet exist
Nice to have
- Experience with CRM, sales engagement, or revenue operations tools
- Prior experience at a high-growth B2B SaaS startup
- Network within the startup and venture ecosystem
Skills
- Our founders are industry veterans who previously led companies like Brex, Apollo, and Clari.
Benefits
- Build post-sales playbooks, health scoring, and account planning processes from the ground up
Company info
- Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)
- Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
- We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business.
This listing is sourced directly from Monaco's careers page and normalized into a canonical job model.