Irth Solutions
Senior Customer Success Manager - AIP
United States · Senior
Sponsorship not specifiedDetected 27 days ago
Product ManagementProduct StrategyAccount ManagementCustomer Success
About the role
- Become a product expert, including the technical workings and practical business application.
- Demonstrated success managing customer relationships in a B2B SaaS company Demonstrated capability to identify and mitigate risk.
- Experience working across multiple internal teams to resolve customer issues quickly and effectively.
Responsibilities
- Our Customer Success team provides focus and drives consistency in the execution of various customer success and retention-related matters within our install base.
- Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.
- Develop strategic success plans for your customers segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.
- Manage the resolution of escalated customer issues.
- Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.
- 8-10 years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience.
Requirements
- Bilingual proficiency in English and Spanish (written and verbal) is required.
Company info
- You are passionate about engaging your customers and expanding the business for them and us!
- We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement, and help improve business processes to ensure overall customer success.
- Keep customers informed of process and procedural changes.
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This listing is sourced directly from Irth Solutions's careers page and normalized into a canonical job model.