Skydio
Customer Success Manager, Commercial
US Remote · Full-time
Sponsorship not specified$120k-$160kDetected 50 days ago
Project ManagementAccount ManagementCustomer SuccessCadenceHardware DesignCommunication
About the role
- A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams.
- Advocate for enterprise customers through deep understanding of their use cases and needs
- Ensure expansions and renewals through helping customers realize their desired outcomes.
Responsibilities
- Build scalable processes for customer on-boarding and post-sales success
- Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI
- Develop healthy customer relationships through proactive support and cadence based follow-ups
- Create customer loyalty through account management
- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.
- Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
- At Skydio we believe that diversity drives innovation.
- We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
Requirements
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.
Skills
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Compensation
- At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
- Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
- The annual base salary range for this position is $120,000 - $160,000.
- Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
- Compensation for certain positions may vary based on the position's location
Benefits
- Paid vacation time, sick leave, holiday pay and 401K savings plan.
- This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
- Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
- Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.
Company info
- The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise.
- We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
- Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
- The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Work directly with customers through proactive, metrics based engagement
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
- Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements
This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.