Harvard University
Ticket Services Representative
Cambridge, MA, United States
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About the role
- This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater's Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information.
- Engage in timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater's Tessitura database,
- Ensure the accuracy of customer and transactional information.
Responsibilities
- Maintain a positive and respectful attitude;
- Support for families and caregivers
Requirements
- are the minimum requirements a candidate must meet to be considered for this role.
- Two years of experience in a box office environment using Tessitura or similar CRM database.
- Participates in theatre events as needed or required.
Skills
- Basic computer knowledge of Google docs.
- Excellent attention to detail and accuracy.
- Excellent typing skills.
- Self-starter with ability to problem-solve efficiently and effectively.
- Ability to multi-task in a fast-paced office are necessary.
- Interest or experience in the arts is helpful.
- Can lift 35 pounds.
- Strong written and verbal communication skills-expressing oneself as well as listening.
- Self-motivation, attention to detail, and a willingness to learn new skill sets
- Additional Information
- Standard Hours/Schedule: 25 hours per week (off Sunday and Monday)
- Wednesday 6.5 hours
Benefits
- Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
- Learn more about these and additional benefits on our Benefits & Wellbeing Page.
Company info
- We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
- We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives.
Equal opportunity
- EEO/Non-Discrimination Commitment Statement
- equal opportunity and non-discrimination.
Visa & Work Authorization
- Harvard University is unable to provide visa sponsorship for this position
- Certain visa types and funding sources may limit work location.
- Individuals must meet work location sponsorship requirements prior to employment.
This listing is sourced directly from Harvard University's careers page and normalized into a canonical job model.